Jewellery collections orders dispatched two to four weeks, unless otherwise stated
Jewellery commission items are specially made to order. Lead in time is 3-4months, depending on my level of work
If you need something more quickly, for a specific date, I will do my best to help. Please email email@example.com, or telephone 07967 750588
Once your order has been posted you will receive an email with your tracking number
All UK orders are posted by Royal Mail’s Special Delivery service, which is fully insured. The item will arrive before 1pm the next working day. It will require a signature upon receipt, so please state a delivery address where someone will be present to receive it. If nobody is available to receive your item, a card will be left providing you with the option to have the item delivered later or to collect your parcel from your local collection Post Office delivery office
All international orders are posted by Royal Mail International Track and Signed
UK Delivery, by Royal Mail Special Delivery, costs £7.00 per order.
International shipping Royal Mail International Track and Signed:
- To Europe £12.00 per order
- Worldwide £15.00 per order
International delivery times:
- to Europe is approx. 3-5 working days
- Worldwide is approx. 5-7 working days
International delivery is the responsibility of the postal service in the destination country, and we cannot be held responsible for delays by your local postal service. Import duties, sales taxes and customs charges are the sole responsibility of the customer.
Refunds and Exchanges
I hope that you will be delighted with your Stephen Roper jewellery. To give you reassurance and confidence in your purchase, I have a returns policy that allows you to return your purchase to me within 14 working days for a full refund, excluding the original delivery charge. Alternatively, the item can be exchanged
Jewellery returned to me must be unworn, in perfect condition, and in its original packaging
The jewellery item will be inspected upon return to my studio.
Exempt from my refund and exchange policy are rings made to your size, and bespoke commissioned jewellery items, which cannot be refunded or exchanged
Jewellery return postage is the purchaser’s responsibility. I recommend that the jewellery item be returned to me using a trackable, insured shipping service. Return postage is to be paid for by the purchaser
In the unlikely event of receiving a damaged or faulty item, please contact me within 7 days of receiving the jewellery to notify me of the problem, and I will respond promptly.
If you would like to discuss my making you a unique jewellery commission, or have a question, please email firstname.lastname@example.org or telephone me on 07967 750588
A design graphic is provided after an initial discussion by appointment at the gallery, or by email, of the proposed commission design and budget
When the design, budget and timescale are agreed upon, a deposit invoice is issued, and a non-refundable 50% is payable by bank transfer
If your own jewellery is to be upcycled for the commission, it is appraised, documented and kept securely at the gallery.
You will be regularly updated with work in progress images. At this stage, amendments can be made upon discussion with me
Ring commissions will need to be fitted prior gemstone setting, and an appointment will made for in person fitting at the gallery
Every piece of jewellery is unique and is made individually, with the handmade process resulting in slight variations from online product images, or from a commission design graphic.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. The most accurate way of establishing your ring size is to visit a local jeweller for measurement, and importantly, stating the width of the ring that you would like. Please be aware that for a wider ring to fit comfortably, it is likely to be between half a size and one whole size bigger than for a narrow ring. The best time to have your ring size measured is when you are warm, and in the afternoon. Your finger measurement can otherwise be too small if it is cold, or if you have not had much physical activity on that day
If you need any advice as to sizing, or gemstone choice, item size etc, please don’t hesitate to email email@example.com or telephone me on 07967 750588
Jewellery should be cleaned regularly. This can be done using a soft toothbrush with soapy water. For silver pieces which are textured, use silver dip, avoiding contact the gemstone with the dip, or for smooth pieces, use a jewellery cloth. Cleaning with chemicals is not recommended on gold jewellery, or on oxidised silver jewellery
Jewellery is delicate, so avoid wearing your jewellery when showering or bathing, when applying beauty and hair products, when washing up, swimming, gardening, or during any other activity when the jewellery may come into contact with chemicals or become otherwise damaged. When not being worn, store the jewellery safely in the original packaging supplied with the item. Store the jewellery away from heat and humidity
Stone settings can become loosened over time and with regular wear. I recommend you check regularly that they are still secure. Your jewellery should be returned to me for an inspection if you do notice any movement. Utmost care has been taken to set stones securely, however I am not responsible for the loss of stones after purchase, so please check the settings regularly
Each piece of jewellery is handmade by Stephen Roper, with its own unique characteristics, and slight variations from the website product images, or from commissioned design graphics, are to be considered part of the unique character of the work.
It is the purchaser’s responsibility to ensure they have ordered the correct ring size.
The wearer is responsible for the care of their jewellery.
Manufacturer defects are covered up to 12 months from the date of purchase. This does not account for general wear and tear.
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