All items are made to order so I cannot accept refunds, but offer exchanges to the value of, or higher, within 7 days of purchase, 

Jewellery returned to me must be unworn, in perfect condition, and in its original packaging

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size

Each item is unique, with the hand made process resulting in slight variations from product images. This is to be considered natural in my making process

In the unlikely event of receiving a damaged or faulty item, please contact me within 7 days of receiving the jewellery to notify me of the problem, and I will respond promptly.

Please return the item securely packaged by a trackable insured shipping service

Exempt from any exchange or refund are bespoke commissioned jewellery items, and items customised to the customer’s request