Return & Exchange Policy

• All items are made to order, so I cannot accept refunds. However, I offer exchanges of equal or higher value within 7 days of purchase.

• Jewellery returned to me must be unworn, in perfect condition, and in its original packaging.

• When ordering rings online, it is the customer’s responsibility to ensure the correct size is ordered.

• Each item is unique. The handmade process may result in slight variations from product images, which should be considered natural in my making process.

• In the unlikely event of receiving a damaged or faulty item, please contact me within 7 days of receiving the jewellery to notify me of the problem. I will respond promptly.

• Please return the item securely packaged using a trackable, insured shipping service.

• Exempt from any exchange or refund are bespoke commissioned jewellery items and items customised to the customer’s request.